The whole experience was fantastic, from start to finish. The staff are professional, competent, friendly and eager to help and put you at ease. Everything is explained and all your questions answered... See more
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Company details
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Dr. Mehmet Erdogan and Dr. Gokay Bilgin, "Hair Restoration Surgeons", are performing hair transplant operations in their own clinic. With more than 10 years of experience, Smile Hair Clinic provides the best service with the best quality to its patients.
Contact info
Tatlısu Mah. Arif Ay Sok. No:3/B, 34774, Ümraniye, Turkey
- +90 549 149 24 00
- [email protected]
- buzzpinbreeze.shop
Replied to 27% of negative reviews
Typically replies within 1 week
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Streamlined Process and Good Staff
I really appreciated how prompt and helpful the initial process was with my case manager. He was a great help and took a lot of the unknowns out of the process. I had a good experience with Smile once I actually got to Istanbul. The Smile team was very efficient and the entire process was pretty streamlined. My only complaint would be that starting from the procedure day, it felt a bit rushed. While I understand the want of efficiency, I believe a more luxurious/personal experience where things were slowed down and more individualized would have been beneficial.
Was nervous at first, but glad I chose them
At first I was honestly a bit nervous about choosing the wrong clinic, especially since I was traveling for the procedure. But from the moment I arrived, the team made me feel comfortable. They explained everything clearly and answered my questions without rushing me.
The surgery day felt well organized and professional. It’s still early in my recovery so I can’t say anything about the final results yet, but so far everything has gone as they explained. I’ve also been able to reach out with questions after the procedure, which I appreciate.
Overall, I’m happy with my experience so far.
Really Amazing
The experience I had was great, everything was properly explained and the communication was very good with all the staff involved. I want to add that it was really impressive the amount of employees smile clinic has, i think more than 20. With each and every one specialised in their segment of the process/ business. My surgeon and his stuff was really profesional and i did not find any issue in the process. As i am writing i am in the fiert week and the healing goes really well. The aftercare matters so much and i can always keep in contact via whatsapp to ask any question. This is my second transplant, first was done in a different clinic and i can surely say smile clinic is a big difference, trust me on this one, money spent was well earned.
My experience with this hair clinic was…
My experience with this hair clinic was absolutely amazing. They supported me online for a whole year before I finally had my surgery last week. They were always so patient and caring with me. Throughout the entire process, everything was explained clearly and in a very reassuring way. They treated me incredibly well from start to finish.
Highly recommended service provider
It was a well organized and very professionally executed procedure. The doctor was very honest and realistic about the graft number and what is realistic to achieve concerning my donor area condition which i appreciated. Also the communication was top notch throughout the whole staying. Now even that they work out in large volumes in clients per day the operation went very smooth and personal care was taken by dedicated nurses and the doctor during the operation. They might not be the cheapest option there (went for the option with a doctor performing the critical stage) but i wouldn’t trust this kind of medical operation to any random operator in the hair transplant market. So very satisfied customer this far, the final outcome will be of course seen after 12+ months…
Smile Hair Clinic experience
This was a really great experience for me. The complimentary hotel stay with breakfast was so nice. I really appreciate how careful they were and supporting throughout the process. At the moment I’m about 6 months post surgery and my progress looks very promising. I’m so glad I went through and did this because it was something that I really needed for me.
Trust-Building ⭐ Efficient Team, Smooth Journey, Amazing Results
I had an excellent experience with Smile Hair Clinic. The medical team was highly efficient and professional from start to finish. The care provided after the transplant was outstanding — they were always responsive, supportive, and attentive throughout the recovery process.
The pricing was very reasonable compared to the quality of service offered, which made the whole journey even more satisfying. Most importantly, the results have been fantastic and truly exceeded my expectations.
Highly recommended for anyone considering a hair transplant!
hair transplant
I've been on my treatment for three months now. I've been well cared for from the very beginning. The clinic has been in regular contact with me and asked about my healing progress. I highly recommend these specialists, they are truly unique in their field.
Great experience from start to finish
Great experience from start to finish. The team was professional, made me feel comfortable, and explained everything clearly. The procedure went smooth and recovery has been exactly how they described.
Highly recommend.
I had an excellent experience at this…
I had an excellent experience at this clinic for my hair transplant. From the very beginning, everything was well organized and professional, with clear communication and seamless coordination. The clinic was clean and modern, and the medical team was attentive, skilled, and reassuring throughout the entire procedure. They explained each step carefully and made sure I was comfortable at all times. I truly appreciated their precision, care, and follow-up support, and I would confidently recommend this clinic to anyone considering a hair transplant.
This was my second hair transplant at SmileClinic
This was my second hair transplant at SmileClinic (the first one was in 2020), and once again I’m genuinely impressed.
Everything is extremely well organized and thought through. From the very beginning, you receive comprehensive materials with all the FAQs and instructions, helpful videos, and a complete aftercare kit with shampoos, medications, and everything you might need. It’s clear that they really pay attention to every detail and make sure you feel fully prepared.
What stands out the most, though, is the people. The entire team is incredibly kind, positive, and welcoming. You truly feel taken care of. Even though I was in a foreign country, quite far from home, I didn’t feel anxious at any point because I knew everything was under control.
If you’re considering a hair transplant, I can honestly say this clinic is a fantastic choice!
Pawel from Poland
Great Service!
I had a great experience at Smile Hair Clinic in Istanbul. The service was excellent, and the entire staff was very professional and attentive throughout the process. The post-surgery care has also been outstanding — they’ve consistently provided timely and valuable information whenever I needed it. Highly recommend!
-Emron
My trip to Smile Clinic, Istanbul
The whole process was easy from start to finish. Conversation started through Smile Clinic's WhatsApp group and a date booked the same day. Picked up at the airport and transported to the hotel in a smart minibus. I opted for the cheapest package and the hotel was more than adequate.On the day of the surgery I was picked up and driven to the clinic, which is only a 5 minute drive from the hotel, paperwork and payment done then it's straight in to the operating room. I'd be lying if I said it's a pain free process, the numbing injections are toe curlers but only last a short time. They extracted the hair then some lunch before the implantation. Depending on the number of implants needed, it can be a long day but you can listen to music or watch videos/ films on your phone no problem. Back to the hotel for an evening meal then bed. Back to the clinic the following morning for a check up and a treatment wash then off to the airport. Having a hair transplant is a big decision and I looked at a few clinics before choosing Smile but having had my surgery there, and with the results I've got, I would highly recommend them, they explain that they can't perform miracles and will only recommend the procedure that they're confident will give the best results. All in all I'm very pleased I used Smile for my procedure.
My hair transplantation at Smile Hair…
My hair transplantation at Smile Hair Clinic was an excellent experience. The service was outstanding from start to finish. The VIP transfer was perfectly arranged and very comfortable, and the entire transplant procedure was handled professionally with great care. Highly recommended.
The whole experience was fantastic
The whole experience was fantastic, from start to finish. The staff are professional, competent, friendly and eager to help and put you at ease. Everything is explained and all your questions answered. All the facilities are clean and sterile which gives you peace of mind that you procedure will be trouble free. To justify my words, I've had 2 transplants at Smile, and both visits resulting in unbelievable results, way past my initial expectations.
Best Clinic
I have researched a lot before choosing smile hair clinic. I have had a nice experience. The staff from Airport to Doctors and Nurses were Professionals and caring at each stage.
If you want to go for hair transplant choose Smile hair clinic. Worth your time and money.
I am in my 4th month stage looking forward to my results.
An establishment that I would recommend…
An establishment that I would recommend to anyone wishing to have a hair transplant.
The team listens to their patients' expectations while remaining objective and professional about the possibilities and potential outcomes. This allows us to plan realistically and calmly during the pre- and post-operation phases.
Communication is smooth, both for diagnostic and post-op follow-up. The services offered are high-quality and well-managed, whether it's transfers, hotel reservations, or recommendations. These are key factors that led me to work with Smile Hair Clinic in my hair reconstruction.
Equipe fantastico
Equipe fantastico, molto preparato e super disponibile
Amazing experience
Amazing experience. Everyone is so friendly and so helpful. They answer all questions and are very thorough in providing instructions. They guide you from the moment you reach out and make sure you have all the information you need. Even before leaving your country, to when you arrive at the airport, transfer, pickup, drop-off, everything was very well communicated and efficient
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